Terms of Use

Agreement to Terms

By accessing or using the firm-bracket website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you should not use our website or engage our services.

These terms apply to all visitors, users, and clients of firm-bracket.

About Our Services

firm-bracket provides benefits advisory services, including eligibility assessments, application assistance, and appeals support. Our services are informational and advisory in nature.

We are not a government agency and have no authority to make benefit decisions. Final determinations on benefit eligibility and awards rest with the relevant government departments and tribunals.

Service Limitations

While we strive for accuracy and thoroughness:

• We cannot guarantee specific outcomes for any benefit application or appeal
• Benefit rules change frequently; our advice reflects regulations at the time given
• Our assessments are based on information you provide; incomplete or inaccurate information may affect outcomes
• Processing times and decisions are controlled by government agencies, not by us

Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your circumstances
• Notify us promptly of any changes that may affect your benefit entitlements
• Review all documents we prepare before they are submitted
• Respond to our requests for information within reasonable timeframes
• Pay agreed fees in accordance with our payment terms
• Not misrepresent your circumstances to obtain benefits fraudulently

We reserve the right to terminate services if we believe a client is providing false information or attempting to commit benefit fraud.

Fees and Payment

Service fees are quoted before work begins and must be agreed in writing. Unless otherwise specified:

• Fees are payable as outlined in your service agreement
• Payment is due within 14 days of invoice
• We accept payment by bank transfer or card
• Fees are non-refundable once work has substantially begun, except as provided in our specific service terms

If you are unable to afford our services, we can signpost you to free local advice services that may be able to assist.

Intellectual Property

The content on this website—including text, graphics, logos, and software—is the property of firm-bracket or our licensors and is protected by copyright and other intellectual property laws.

You may view, download, and print pages for your personal, non-commercial use, provided you do not modify the content or remove any copyright notices.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

Website Use

When using our website, you agree not to:

• Use the site in any way that violates applicable laws
• Attempt to gain unauthorised access to any part of the site or related systems
• Interfere with the proper functioning of the website
• Transmit viruses, malware, or other harmful code
• Use automated systems to access the site without permission
• Collect user information without consent

Third-Party Links

Our website may contain links to external websites for your convenience. We do not control these sites and are not responsible for their content, privacy practices, or availability. Linking does not imply endorsement.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, whether express or implied. We do not warrant that:

• The website will be available uninterrupted or error-free
• Information on the website is complete, accurate, or current
• Any defects will be corrected

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Limitation of Liability

To the fullest extent permitted by law, firm-bracket shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or data
• Damages arising from your use of or inability to use our services
• Decisions made by government agencies regarding your benefit claims

Our total liability for any claim arising from our services shall not exceed the fees you paid for the specific service in question.

Indemnification

You agree to indemnify and hold harmless firm-bracket, its directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your breach of these terms
• Your violation of any law or third-party rights
• Any false or misleading information you provide

Confidentiality

We treat all client information as confidential and will not disclose it to third parties except:

• As authorised by you for the purposes of your case
• To government departments as necessary for benefit applications
• As required by law or court order
• To protect our legal rights

Complaints

If you are dissatisfied with our services, please contact us in writing at [email protected]. We will acknowledge your complaint within 5 working days and provide a full response within 20 working days.

If you remain unsatisfied, you may seek independent dispute resolution or pursue legal remedies.

Termination

Either party may terminate the service relationship by providing written notice. Upon termination:

• Fees for completed work remain due
• We will provide copies of any documents prepared on your behalf
• These terms continue to apply to any work performed prior to termination

We may suspend or terminate access to our website or services immediately if we believe you have violated these terms.

Modifications

We reserve the right to modify these terms at any time. Changes take effect when posted on the website. Continued use after changes constitutes acceptance of the new terms.

Material changes affecting existing client relationships will be communicated directly.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These terms, together with our Privacy Policy, Cookies Policy, and any service-specific agreements, constitute the entire agreement between you and firm-bracket regarding use of our website and services.

Contact Information

For questions about these terms, contact us at:

firm-bracket
47 Meridian House
Canary Wharf
London E14 5HJ
Email: [email protected]